bd pop's Privacy Policy

1 Introduction and Scope

By using the bd pop website, you are considered to have agreed to the terms of this privacy policy. This policy applies only to individuals who use bd pop's services. You are requested to read this document carefully before accessing our website or creating an account.

This privacy policy is considered part of our Terms and Conditions and both documents complement each other. In the event of any conflict, the Terms and Conditions will take precedence.

It is our responsibility to protect the information you provide when contacting bd pop, registering an account, making deposits or withdrawals, or playing games. This policy will inform you of what information we collect, why we collect it, and how we protect it.

2 Types and Methods of Data Collection

bd pop collects user information through various processes. The different types of information are described below:

2.1 Information Provided Directly

Information you voluntarily provide when creating an account or using our services:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Residential address
• Financial transaction details (related to bKash, Nagad, Rocket, or bank accounts)

2.2 Automatically Collected Information

Information that technical systems automatically record when you access the website:

• IP address and device type
• Browser version and operating system
• Time spent on the site and pages visited
• Login and logout times
• Game history and betting information

2.3 Information Received from Third Parties

In some cases, information may be collected from trusted third parties (such as payment processors or identity verification agencies) for the purpose of identity verification or fraud prevention.

3 Purpose of Data Use

bd pop uses collected information only for specific and legitimate purposes. Those purposes are clearly listed below:

• Account management: To complete registration, login, password recovery, and account verification processes.
• Financial transactions: To process deposit and withdrawal requests and ensure transaction security.
• Service improvement: To analyse user experience and further improve relevant services.
• Customer support: To provide assistance via 24/7 live chat and email.
• Fraud and illegal activity prevention: To detect multiple accounts, bonus abuse, or suspicious activity.
• Notifications and communications: To keep you informed about important account-related information, bonuses, or service changes.
• Legal compliance: To comply with applicable laws and regulations.

Following our Responsible Gaming guidelines requires us to have certain information about a user's betting behaviour, which is used to identify problem gambling and provide assistance when needed.

4 Data Sharing and Disclosure

bd pop does not sell your personal information to third parties. However, information may be shared in the specific circumstances below:

4.1 With Service Providers

We work with trusted partners for payment processing, identity verification, game software operation, or customer support. These partners receive only the information necessary to carry out their functions and are also bound to follow the same privacy standards.

4.2 For Legal Reasons

Information may be disclosed when required to comply with a court order, a lawful request from a government authority, or applicable legal obligations. We will endeavour to notify you in advance of such disclosure to the extent possible.

4.3 In the Event of Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may pass to the new managing entity. You will be notified in advance in such cases.

5 Data Protection and Security

bd pop takes both technical and organisational measures to protect your information:

• SSL Encryption: All data transfers on the website and app are encrypted using SSL technology.
• Secure servers: Personal and financial information is stored on secure, access-controlled servers.
• Two-step verification: An OTP-based verification system is in place for account access.
• Access control: Only authorised staff can access your information, and they are bound by confidentiality agreements.
• Regular security audits: Security assessments are conducted regularly to identify system vulnerabilities.
• Fraud monitoring: Suspicious transactions or login attempts are automatically detected and blocked.

However, bd pop cannot guarantee that data transmission over the internet is entirely risk-free. You also have a responsibility for your own security — keep your password confidential, log out after using an unfamiliar device, and notify us immediately if you notice any suspicious activity.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the bd pop website. Cookies are small text files stored in your browser that help identify you on subsequent visits.

6.1 Types of Cookies

• Essential cookies: Required to carry out the site's core functions (login, session management).
• Functional cookies: Remember your preferences (language, theme).
• Analytics cookies: Measure how much the site's pages are being used, which helps improve services.

6.2 Cookie Control

You can disable cookies through your browser settings. However, disabling essential cookies may cause some site functions to not work correctly.

7 Data Retention Period

bd pop retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• Duration of account activity
• Legal obligations and minimum retention requirements
• Requirements for keeping records of financial transactions
• Possibility of dispute resolution or legal claims

Even after an account is closed, some information may be retained for a specified period for legal reasons. However, that information is not used in active services.

8 User Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information bd pop holds about you. Please contact the support team for this.

8.2 Right to Correction

If incorrect information exists in your account, you may request that it be corrected. New documents may need to be provided when correcting identity verification information.

8.3 Right to Request Deletion

After closing your account, you may request that your information be deleted. However, it may not be possible to delete all information immediately due to legal obligations.

8.4 Opt Out of Marketing Communications

If you do not wish to receive promotional emails or SMS messages, you can stop them at any time. Urgent account-related messages are not covered by this opt-out.

To exercise any of your rights, contact us directly via live chat or email. We will try to respond as quickly as possible.

9 Regarding Minors

All bd pop services are strictly for those aged 21 and above. We do not intentionally collect information from any person under the age of 21.

An age verification process is followed at the time of account registration. If it is later found that a user is under 21, the relevant account will be immediately closed and the collected information will be deleted.

If you believe that a minor is using bd pop, please notify our support team immediately.

10 Policy Changes

bd pop reserves the right to amend or update this privacy policy as needed. For significant changes, you will be notified by one or more of the following methods:

• Sending a notification to your registered email
• Displaying a notice on the website's home page
• Showing a popup message after login

Continued use of the site after changes are made will be considered as your consent to the updated policy. You are encouraged to visit this page regularly to view the latest version of the policy.

To learn more about us, read our About Us page, which describes bd pop's services and values.

11 Contact

If you have any questions, concerns, or data-related requests regarding this privacy policy, contact us through any of the following:

• Live Chat: Available 24 hours a day, 7 days a week, in Bengali and English.
• Email: [email protected]

We will try to respond to any request regarding your information as quickly as possible. For general questions, many answers are already available on our FAQ page.